Any reference to the lessor or Bapipo means: BAPIPO S.L.U. C/Ferrers, 1 07360 Lloseta – Illes Balears – Spain. VAT: B57429722
Rental of the vehicle described in the specific conditions.
Any communication made to the electronic addresses and phone numbers designated by the customer in the rental contract will be considered valid, without prejudice to communications made by postal mail.
The rental fee must be paid in advance, unless another date is agreed upon.
The Tenant agrees to pay, in addition to the rental fee and insurance, any damages and/or thefts suffered, either partially or entirely, on the vehicle; including the market value of the vehicle in case of theft, minus the damages stated in the rental contract. The charge for material damages to the Tenant will be calculated based on the repair report made by Bapipo's own workshop, without prejudice to the possibility of an external workshop or expert doing the assessment. Costs for expert reports, immobilization of the vehicle, and loss of profits due to unavailability will be borne by the tenant.
The maximum liability of the Tenant will be the market value of the Vehicle. Roadside Assistance costs are at the tenant's expense when requested due to errors, negligence, or misuse of the vehicle.
Amount and conditions of additional charges: these will be the ones listed on Bapipo’s website in the Additional Charges Rate.
The rental rates include the coverage of the Mandatory Automobile Insurance and the Complementary Civil Liability Insurance for damages and injuries to third parties arising from the use and circulation of the Vehicle. The insurance is valid only for the rental period stated in the contract.
The tenant adheres to the policy contracted by the lessor, which they acknowledge, available at Bapipo's offices.
The insurance coverage is excluded in case the driver or tenant fails to comply with their obligations as outlined in these General Conditions.
The tenant may purchase additional coverage, according to the current rate, with a deductible of 600 € for all Bapipo vehicles, excluding bodywork vehicles which will have a deductible of 900 €. | In both cases, the deductible applies per accident.
CDW is an optional service provided directly by Bapipo, which exempts the Tenant (except for the deductible) from responsibility for damages caused to the Vehicle due to a traffic accident.
In no case will the Tenant be exempt from paying for damages to the wheels, vehicle's upper part, underside or lower part, mechanical and engine damage, external mirrors, light covers, interior of the vehicle and loading area, radio, vehicle immobilization costs, towing costs to a Bapipo-designated workshop when the contracted roadside assistance service is not used, vehicle theft, damages caused by attempted theft or vandalism.
Failure to submit the accident report or submitting a report with deficiencies or errors will result in the non-application of the CDW.
Maintenance and repair costs for breakdowns occurring during the rental period are the responsibility of the Lessor, as long as they are due to natural wear and tear of the engine and not due to improper use by the Tenant.
The Tenant is not authorized to order repairs on the Vehicle, except with express authorization from Bapipo.
The Tenant will make the rented vehicle available to Bapipo when notified that any inspection is necessary.
Patches, punctures, and any damage to the tires are always the responsibility of the tenant.
The Tenant acknowledges receiving the vehicle with only the defects specified in the rental contract.
The tenant expressly understands and agrees that the vehicles are equipped with a GPS/GLONASS remote tracking system.
If the vehicle is not returned by the scheduled delivery date without a valid reason or without prior authorization from the lessor, it will be considered wrongful possession of the vehicle, and the vehicle will be immobilized and reported to the competent authorities.
The Lessor is not responsible for any items found in the vehicle.
The vehicle must be returned with the same fuel level it had at the time of pickup. Under no circumstances can the Tenant request compensation for excessive refueling upon the return of the vehicle.
The tenant will be responsible for the costs of extreme dirtiness of the vehicle at the time of its return.
The tenant will be responsible for any modifications made to the vehicle, either in its exterior and/or interior appearance, equipment, or mechanics.
The customer expressly, definitively, and irrevocably accepts responsibility for any damage caused by the person authorized by them to drive the vehicle.
All drivers, payers, and individuals identified in the rental contract will be jointly and severally liable for all obligations assumed by the Tenant in the Contract and for all applicable legislation.
If the tenant is a corporation, the administrator or representative will also act as a guarantor and co-signer for the tenant and will be responsible for any unpaid amounts resulting from the rental contract signed by the parties.
If the Tenant has already picked up the vehicle and wishes to withdraw from full compliance with the contract, they must compensate Bapipo with 20% of the rental amount for the remaining period between the vehicle return date and the expected delivery date according to the initial rental contract duration.
If the customer has not picked up the vehicle and has made a payment in advance for their reservation, they will be reimbursed 50% of the amount paid.
If the customer does not show up on the scheduled date without a valid reason or prior notice, the paid amounts will be forfeited. To cancel or modify reservations, the contact methods indicated in the rental contract, reservation, or website must be used.
The vehicle lessor reserves the right to cancel the reservation at any time for technical, operational, or force majeure reasons. In this case, every effort will be made to offer a similar or superior alternative at no additional cost. If this is not possible, or the alternative is not accepted by the customer, a full refund of the amount paid will be made.
The Tenant will assume responsibility for any liabilities arising from the possession and use of the vehicle from the moment of delivery until its return to the Lessor.
Only the Tenant and individuals duly identified and authorized to drive as stated in the contract are authorized to drive the vehicle, provided they are over 21 years old, and hold a valid and current driving license.
The Tenant will use the vehicle exclusively for the transportation of goods and will not use it for any other activities.
It is expressly prohibited: Driving under physical conditions impaired by alcohol, drugs, fatigue, or illness; transporting goods that violate the law or legal provisions or for illegal purposes; transporting goods classified as special, dangerous, or likely to cause damage inside the vehicle; transferring, selling, subletting, or disposing of the vehicle or its elements in any form without the lessor's consent; using the vehicle on poorly maintained roads or other places that may cause damage or are unsuitable for the vehicle's mobility.
The tenant and other authorized drivers will be fully responsible for any breach of any regulations during the contract period, especially for traffic violations. The tenant will be liable for any fines, penalties, taxes, surcharges, and generally for any costs imposed by authorities during the possession of the vehicle.
Unless expressly authorized by the lessor, it is strictly prohibited to take the vehicle out of the Island of Mallorca. Failure to comply with this prohibition will result in a penalty of 500.00 € for each day the vehicle remains outside Mallorca, in addition to any other liabilities incurred, which may be enforced upon the Tenant. If the tenant takes the vehicle out of Mallorca, with or without authorization from the lessor, and the vehicle is immobilized due to an accident or breakdown, the tenant will be responsible for its return to the pickup location and will bear all associated costs.
The tenant agrees to stop and immobilize the vehicle if they detect any malfunction and must immediately contact Bapipo or the contracted roadside assistance company.
The tenant must report any damage or theft suffered by the vehicle to the lessor.
In the event of an accident, an accident report must be completed with the details of the other vehicle and notified to the lessor. In more serious cases, authorities must be notified.
The tenant will be responsible in case of incorrect refueling or use of unsuitable or poor-quality fuels that may cause damage to the vehicle’s mechanics.
Both parties have the right to terminate the contract if there is a legal reason for doing so.
Without prejudice to the causes established in commercial legislation and the Civil Code, the lessor may terminate the contract in the following cases: delays or non-payment of rental fees, insurance, or any other charges for which the tenant is responsible; high accident rates; improper use of the vehicle or damage caused to it due to willful misconduct or gross negligence; breach of any clause in this contract.
If the tenant has rented more than one vehicle from Bapipo, the termination of the contract for the reasons mentioned above in any of the rented vehicles may extend to the rest of the rented vehicles.
The lessor may terminate the contract due to vehicle breakdown and when it is not possible to offer an alternative or similar vehicle to the tenant as specified in the rental contract, or if the vehicle offered is not accepted by the customer. In this case, the lessor will refund the tenant any prepaid rental fees.
In any case, the lessor has the right, upon contract termination, to immobilize the vehicle and remove it from its location.
The parties, waiving their own jurisdiction if they have one, submit to the jurisdiction of the Courts and Tribunals of Palma de Mallorca.